6 Times You Should Thank Your Residents
1. When they pay their rent...each time.
2. When they compliment you, the company, or community.
3. When they offer comments or suggestions, tell them that you value their opinion.
4. When they refer a friend or associate...not just when their referral leases.
5. When they complain. Consider their complaining about something as giving you a second chance.
6. When they turn in a service request.
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