- Prove your commitment to excellence through your daily actions.
- If your client is a socializer, don't rush into your business pitch. Take time to socialize first.
- If your client is a busy person, get right to the point. Busy people are used to making quick decisions and don't like to be "sold"
- Reward clients for choosing you by providing exceptional service, attention to detail and consistency.
- Take the opportunity to personalize interactions (letters and phone calls) with clients whenver possible.
- Exceed expectations.
- Follow up often and sincerely.
- Help your clients by "fulfilling their needs", rather than by "selling" them something.
- Believe in your product.
- Always keep your promises.
- Remind them of the great service they get when they do business with you. And always, always thank them for choosing you.
- Make your client's primary objective your primary objective.
- Deliver on special requests, special orders, and personalized service whenever possible.
Inspirational thoughts:
- Hospitality is always appreciated in our frenzied life.
- Why you do things and the way you do them, is more important than what you do.
- Know the difference between simply treating people well and making them feel important.
- A smile is the universal language
*Information obtained from Motivational Gifts
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